Privacy Policy

Effective Date: 2025-09-24

At BlackSedans, we respect your privacy. This policy explains how we handle personal and technical information when you use our booking system (guest booking, login booking) via Book Now or related services.

1. Information We Collect

• Personal data: name, email, phone number, pickup & drop locations, booking date/time, preferences.
• Account data: if you register as customer or chauffeur: login credentials, booking history.
• Payment data: transaction information processed via payment gateways (we do not store full credit card numbers on our servers).
• Technical / usage data: IP address, browser, device, pages visited, form inputs, referral info.
• Images or vehicle selection data: If you choose a vehicle option (images shown are examples), data about your choice will be logged. Note: actual vehicle of same class may be sent.

2. How We Use Your Information

• To facilitate booking: confirm your ride, dispatch drivers, communicate via email/phone.
• To authenticate users: distinguishing guest vs logged‐in bookings (customers, chauffeurs).
• To process payments, refunds, invoicing, billing.
• To send booking confirmations, reminders, updates, and promotional messages (only if opted in).
• To improve our service, analyze booking trends, detect fraud or misuse.

3. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, session status (especially for login bookings), and analytics. Third‐party tools (analytics, tracking) may also collect data. You may disable cookies via browser settings, but that may affect booking functionality.

4. Sharing & Disclosure

We do not sell your personal data. However, we may share data with:

• Service providers (payment processors, hosting providers, email systems).
• Chauffeurs / drivers (for dispatching & ride coordination).
• Legal authorities if required by law.
• Business transfers (merger, acquisition).

5. Region & Service Limitations

Our hourly rates and services apply **only within Calgary and neighboring areas**. Bookings outside these service zones may not qualify for hourly rates or may incur additional charges. :contentReference[oaicite:7]{index=7}

6. Data Security & Retention

We implement reasonable technical and organizational safeguards to protect your information. Nevertheless, no system is entirely secure. We retain personal data only as long as needed to provide services, fulfill legal obligations, or resolve disputes.

7. Your Rights

You have the right to access, correct, or delete your personal data, or to restrict how we process it. To request these, contact us using the details below.

8. Children

Our services do not target or knowingly collect data from anyone under age 13. If we become aware of such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy over time. We will revise the “Effective Date” and notify users of significant changes via website updates or email.

10. Contact Us

Email: info@blacksedans.ca
Dispatch Line (24/7): +1 825-735-5538
Office Address: